We owned a 1995 850 Turbo wagon. It has a flip down child seat in the rear. It has a fold-down bench seat in the very back that seats three kids. All it’s missing is a uterus monitor built into the dash to completely freak us out. It was my wife’s commuter car, the right size to take both dogs to the park, kennel, or on a long trip, and it’s got 130,000 miles on it. The car’s very sporty and overall has been a great car. But when something goes wrong… ka-CHING! I’ve taken the car twice to Culver City Volvo for service and before I get into the cons, let me say that they did, in fact, fix what was wrong and it did not need to go back for any corrections. When you go the dealer for repairs, the implicit agreement is to be anally violated in fees so that the job is done right. I’m willing to pay more if the level if service is high. It just isn’t so at CC Volvo. Mind you, the service techs are very nice. But they don’t call to tell you there’s going to be a delay in the original estimate of repair time. They don’t offer alternatives to complete and total replacement, and they don’t take American Express. (The last point is only sticking in my craw after walking several miles to pick up my car and not having my Mastercard on me. Somehow I can run a marathon, but walking to the dealership twice is just aggravating.) Service reps won’t even look at another rep’s ticket, so if your guy isn’t there when you call or come in, forget about getting any answers at all. The last time I brought in the car, my rep seemed to take a lot of lunches, or his phone was always going to voicemail. Since he was lax in following up with the delays this made things very frustrating. Also, labor charges seem to vary based on the kind of diagnostic or repair they are performing. Check your bill and don’t hesitate to ask questions. If you bring your Volvo to them it will be fixed, eventually. It will also cost significantly more than you expect and take much, much longer. I’d take my car to Jim Matson, but Volvos require specific tools and repair machinery that few mechanics want to deal with. Jim’s smart enough to wave my car off and send me to the dealer. I’ll go back to Bjorn at the Swedish Auto Clinic in Venice again for the other repairs I need. Bjorn and his boys do decent, affordable work, but my last experience there was spotty and required multiple visits to get right. I suppose I just have to accept my yuppie lifestyle and embrace the Volvo, expenses and all. I dread the day when the baby light comes on the dashboard.
(877) 253-7968, 11201 Washington Blvd, Culver City